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      Frequently Asked Questions

About the inquiry

About the order

About payment

With regard to member registration

About getting product information



About the inquiry   

1. How to send the inquiry?
IS Chemical Technology accepts both on-line inquiry and off-line inquiry.
If you select sending the inquiry on-line, the system will request you to submit some necessary contact information, for example your name/mailbox/company name and your country, so that we could server you better.
In addition to the on-line inquiry, we also accept the inquiry via the Email/fax and telephone, you can find the corresponding contact information on Contact us.
Finally, no matter inquiry on-line or inquiry off-line, the products information (our product catalog No. is recommended), package required and your contact information shall be included.

2. How long can I receive the reply Email such as the quotation?
Otherwise the special situations, IS Chemical Technology will reply your inquiry within 24 hours.
The aforesaid special situations include the legal holidays, the service interruption or communication fault arising from the extremely disastrous weather. IS Chemical Technology will try our best to notify the customers in advance.

3. How to submit the inquiry, if the product can not be searched in our database?
If you confirm the chemicals you need can not be found via the product search or search by structure, please send the structural information and quantity of products you need to our technician via info@ispharm.com or sales@ispharm.com, we will reply you as soon as possible.

About the order   

1. How to submit the order?
IS Chemical Technology receives the order sent via the Email and fax and temporarily does not supply the on-line function to send the order.
Your order shall contain the order number, product information, package and quantity, as well as your shipping address and billing address. We provide the following order model for reference. Order Form

2. About the validity and cancel of order?
Otherwise the special situations, we will send a Email to confirm the order within 24 hours upon the receipt of order and confirm the order amount/delivery data and the relevant charges, and the order comes into effect on that day.
The cancel of order shall be confirmed by the related customer service manager of IS Chemical Technology in written form.

3. How to gain the tracking number?
Customer Service Department of IS Chemical Technology will send the tracking number of parcel to you via Email on the day of delivery. FedEx, DHL and EMS are the international freight agencies which are most used by us. And the real-time freight status can be inquired on the websites of these freight agencies through the corresponding tracking number.

4. Why make the certification for safe transport of goods?
Restrained by the relevant laws and policies of China, IS Chemical Technology carries out the certification for safe transport of chemical goods before the shipment, and may charge you a certain cost for the certification of safe transport of goods. The corresponding cost will be expressed in the confirmation letter to order.

5. How to know the updated status of order?
You can ask the customer service manager for the status of order via Email at any time, we will generally reply you within 24 hours.The real time order status can also be checked at "my account" after login.
In order to avoid any unnecessary confuse, please indicate your order number in the mail, so that the customer service representative can rapidly query.

6. When the delayed delivery will occur?
IS Chemical Technology commits to make every effort to ensure the delivery on schedule. However, due to particularity of chemical synthesis and transport of chemical goods, in case of one or many of following circumstances, the delayed delivery still will occur:
1) Such force majeure as the severe weather
2) Customs inspection/detained shipment
3) Goods are lost/ error delivery in the transport
4) Some unforeseen circumstances, such as the explosion, fire and so on, occur in the chemical synthesis
5) IS Chemical Technology has the obligation to notify the customers the technical predicament in the chemical synthesis as soon as possible.For the influence of delayed delivery on the order, please refer to Terms and Conditions.

7. How about freight agencies option and freight charge?
Unless otherwise agreed, terms of our offer are based on FOB (Shanghai).
Under tacit recognition of the client, the option of FedEx DHL or EMS as the International Freight Forwarder is made by IS Chemical Technology according to the actual condition of the ordered product, and shipment cost is charged in accordance with the related quotes of the freight forwarder.
The client is entitled to specify a preferred shipping agent at the same time of releasing an order and provide the account of the freight agency. Freights are no longer collected by IS Chemical Technology.

About payment   

1. In what ways can the goods be paid?
IS Chemical Technology accepts any of the following means of payment:
1)Credit card
2)PAYPAL
3)T/T

The following means of payment are currently not accepted by IS Chemical Technology:
1)Letter of credit
2)Check
More detailed payment information will be expressed in the invoice; please request to our customer service for official invoice prior to the payment.

2. Why are banking charges collected?
Unless otherwise agreed, terms of our offer are based on FOB (Shanghai). Therefore, certain amount of banking charges are collected in accordance with the value of the order, which will be expressed in the official invoice issued by IS Chemical Technology.
Banking charges do not have to be paid if the client assures to declare to the bank of willing to bear the full transfer fee at the time of transference.

3. How to obtain a W-8 form?
If necessary, customers in North America can ask for a W-8 form of IS Chemical Technology via Email at the address: account@ispharm.com. Our financial staff will reply within 24 hours.

With regard to member registration   

1. Why is registration required?
By registering an account, you can:
√Add the products to my favorite and place an inquiry for quote online.
√View the real time status of my orders at any time.
√Get the latest product lists and sales promotion information at the first time, and so on.

2. How does IS Chemical Technology protect the rational use of registration information?
Please refer to Privacy Statement

About getting product information   

1. How to get a complete or the latest version of product catalog?
The latest version of product catalog is released monthly by IS Chemical Technology and registered members are being provided free of charge via Email.
Free download is available at the same time by the following link:
Download
Or you can ask for the latest product catalog by sending Email to info@ispharm.com at any time.

2. How to get CofA, MSDS and other relevant information of the product?
The search function for CofA can be found on the right side of HOMEPAGE . Please note both catalog number and lot number are required.
We also have put some useful links on the right side of the general information of every product, which also includes the search functions for CofA and MSDS.
If you dont have the lot number, please send an Email to info@ispharm.com for demand.

Cas Index:
  1   2   3   4   5   6   7   8   9
Chemical name index:
  A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z
Category Index:
  Benzenes    I01  S01
  Pyridines    I02  S02
  PyrimidinesI03  S03
  Acids    I04  S04
  Bases    I05  S05
  API    I06  S06
  Nucleosides    I07  S07
  Quinolines    I08  S08
  Thio-compounds    I09  S09
  Indoles    I10  S10
  Pyrrolidines    I11  S11
  Piperidines    I12  S12
  Piperazines    I13  S13
  Miscellaneous    I14  S14
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